As a first step, an experienced expert discusses the nature (legal, financial, social, psychological) and severity (crisis, urgent, normal). Calls are always handled by psychologists and assistant psychologists from our team who are able to manage eventual crisis calls too. Calls are assigned to a queuing system to ensure that we do not miss any calls. Based on the initial registering of details and discussion we identify a consultant from our network who has expertise in the given topic and is best equipped to assist the caller.
Subsequently, we notify the consultant of the newly registered case, who contacts the employee within 48 hours for normal cases or immediately in urgent situations. The rest is up to them: our experience of over 10 years shows that we can fully answer legal, financial and social
queries over the phone, while employees prefer to discuss psychological issues with our consultants in person or online.
IN PRACTICE,
CALL AND CASE
MANAGEMENT
ROI is made up of reduced sick leave and workplace absence, more completed working days, increased efficiency and productivity as well as the decrease of workforce fluctuation leading to decreased costs of training new employees.
IN PRACTICE,
CALL AND CASE
MANAGEMENT
workplace events
or crises impacting
several employees
may take place
be interesting for?
the well-being of their employees
• Those that are looking for
a unique form of benefit
workplace events or crises
impacting several employees
may take place
environment is stressful
a high number of private or
professional conflicts
with difficulties with attracting
and retaining workforce or
experience high turnover
for
employees
introducing EAP
• Increased productivity
workplace stress
workplace relations
• Increased loyalty and
commitment
(private issues
won’t hit their desk
or at least to a
lesser extent)
people,
adaptive coping
