Providing EAP services has become our most important business by now. As an independent Hungarian service provider, we enjoy the freedom and challenges of adapting this genre of service to the Hungarian market tailoring it to the real needs and problems of employees. There are considerable differences if a company introduces EAP as a form of benefit or to manage some sort of a personnel challenge impacting the whole company.
We currently cover 20,000 employees and their family members with our services. We manage a yearly average of approximately 500 cases and thus we have successfully completed several hundreds of counseling sessions by now. We are proud of the fact that customer satisfaction among employees engaging with our EAP services has exceeded 90% every year. There are employees who gain access to different EAP services after changing jobs but still prefer to work with our consultants at their own expense.
We thrive for a close collaboration with our customers and we actively seek out those areas where we can be a valuable complement to internal HR efforts. Whenever it is possible without breaching anonymity or compromising the protection of employees, we provide valuable organizational psychological insights to our customers by channeling back phenomena that we can collect and aggregate information on through our EAP services.
psychologist
Acala
Our psychologists represent every therapeutic direction, age group and gender. We have consultants who are trained both in clinical and organizational psychology, others have over 15 years of experience in executive coaching, yet others also work in hospitals both with children and adults. Several of our consultants are proficient in English and also work as professional translators. We collaborate with more than 20 contracted psychologists.
Our lawyers cover all the branches of law from civil law to criminal cases. One of our consultants is a former prosecutor. We never provide counseling on matters of employment law (even to family members) to ensure that employees do not use EAP against their employers. Our legal team consists of four permanent colleagues.
Our financial consultants are heads of independent financial consulting firms who have so long been able to answer all questions related to investments, taxes, loans and other financial topics.
Our social advisor is a nationally recognized expert with decades of experience in family and child welfare, issues related to people with disabilities, as well as in matters concerning benefits and social assistance.
We value their expertise highly as they have also been present on the market in their own rights independent of our EAP services. We have several consultants in each of our branches who have been collaborating with us since we started up in 2011. They have by now accumulated more than ten years of experience in EAP case management so our collaboration is very smooth. In addition to Hungarian we also provide services in English and German.
Our lawyers cover all the branches of law from civil law to criminal cases. One of our consultants is a former prosecutor. We never provide counseling on matters of employment law (even to family members) to ensure that employees do not use EAP against their employers. Our legal team consists of four permanent colleagues.
Our financial consultants are heads of independent financial consulting firms who have so long been able to answer all questions related to investments, taxes, loans and other financial topics.
Our social advisor is a nationally recognized expert with decades of experience in family and child welfare, issues related to people with disabilities, as well as in matters concerning benefits and social assistance.